Return & Refund Policy

Return & Refund Policy

Thank you for shopping at our sie,  We stand behind the quality of our products and offer a 3-month quality guarantee. Please review our policy regarding returns and exchanges below.

1. Warranty & Claims

If you encounter a quality issue within 3 months of purchase, please contact us at admin@mingzhuep.com. To process your claim, you must provide:

• A clear video showing the product’s malfunction/operation.

• High-resolution photos of the product after use.

2. Return Process

Once your claim is reviewed and authorized, the product must be returned via EMS to our designated address.

3. Shipping & Fees

The responsibility for costs depends on the inspection results:

• Manufacturing Defects: If the issue is confirmed as a quality problem, we will provide a replacement. We will cover all shipping costs and customs duties for both the return and the replacement.

• Non-Quality Issues: If our inspection determines the product is not defective or the issue was caused by improper use, the customer is responsible for all shipping fees and customs duties.

4. Estimated Processing Time

Once your package is received at our facility, the inspection and resolution process follows this timeline:

Initial Inspection: Within 3–5 business days of arrival.

Technical Verification: If complex testing is required, this may take an additional 2–3 business days.

You will receive an email notification as soon as the inspection is complete and your replacement is on its way.

• Resolution & Shipping: Following confirmation of a quality issue, your replacement will be dispatched within 48 hours.